Bespin Global Launches HelpNow Computer, an AI Agent That Executes Tasks
TECHWORLD ·
✦ AI Summary
Bespin Global announced on the 3rd the launch of HelpNow Computer, an AI agent designed to execute tasks.
HelpNow Computer converts user requests into execution plans, connects to internal systems and APIs, and directly operates browsers, applications, and enterprise systems to perform document writing, data analysis, system lookups, data entry, applications, and submissions.
The service includes RBAC, SSO, execution history audit logs, PII detection and blocking, a segregated sandbox and VFS, and can be built in public clouds, on-premises, and CSAP environments for public institutions.
Bespin Global announced on the 3rd the launch of HelpNow Computer, an AI agent designed to execute tasks. The company said enterprise adoption of generative AI is increasing, but many use cases remain at the pilot stage and are not yet delivering tangible business results.
In response, Bespin Global said it aims to expand AI’s role from providing information to carrying out work through HelpNow Computer. HelpNow Computer is a more advanced enterprise AI agent than existing AI assistants, with the ability to convert user requests into execution plans and handle real work by connecting to internal systems and APIs.
HelpNow Computer also performs tasks on the basis of directly operating browsers, applications, and enterprise systems. The tasks it handles include document writing, data analysis, system lookups, data entry, applications, and submissions.
Its core component is Agent Runtime. Based on its ability to break down user goals into multi-step tasks, this architecture can handle everything from simple jobs to work that links multiple steps together. It also supports execution, retry, pause, and completion management to track the progress of each step. In addition, it supports the use of 9 tools, including task execution, natural-language SQL generation and execution, code generation, browser operation, and computer operation.
Bespin Global has also expanded the scope of integration with internal enterprise systems. The systems it connects to are ERP, groupware, and work portals. It operates through direct navigation, making it possible to carry out data entry and application or submission tasks. It has also broadened document processing to support reading, editing, and creating new files for PDF, Word, Excel, PowerPoint, and HWP.
It also applies optical character recognition (OCR) and vision-language models (VLM) through scan document and screen analysis technology. The same capability also supports converting natural-language queries into SQL and retrieving data. Search results can be organized into tables, charts, and reports.
The service connects to internal and external business systems such as email, groupware, electronic documents, ERP, and CRM by using MCP and APIs as external system integration methods. Through this, it supports data lookup, data entry, applications, and approval requests.
The service has been designed to turn frequently repeated tasks into Skills and to support organizational reuse of Skills. The premise is a structure in which enterprise systems are operated directly.
The service has introduced execution control features. Its security and control functions include role-based access control (RBAC), single sign-on (SSO), execution history audit logs, and PII detection and blocking, and it provides a segregated sandbox and virtual file system (VFS) as the task execution environment. High-risk tasks can also be configured to require user approval before execution, and the scope of AI tasks can be controlled step by step.
The service allows the deployment environment to be selected to fit enterprise needs. Supported AI models include GPT-OSS, Llama, Qwen, HyperCLOVA X, EXAONE, and Gemini.
The service can be built on public clouds such as AWS, Microsoft Azure, Google Cloud, Oracle Cloud Infrastructure (OCI), Naver Cloud, Samsung Cloud Platform (SCP), and KT Cloud, as well as on-premises. It also supports cloud security certification (CSAP) environments for public institutions.
Its use cases extend to public civil service and administration, data analysis and management reporting, IT operations and incident response, document, policy, and contract review, sales and CRM, and research and market monitoring. In IT operations, it can be used for system log analysis, incident cause inference, actions based on approved runbooks, and rechecking system status.
Adoption proceeds in three stages: Observe, Assist, and Execute. It begins with AI observing work and proposing execution methods, then expands the actual execution scope depending on verification results and the characteristics of the work.
HelpNow Computer is offered through the AI Computer menu in Bespin Global's enterprise AI workspace HelpNow Plex, and it also applies the core agent portal functions of the integrated AI platform HelpNow AI Platform.
Park Ki-cheol, head of the HelpNow development division at Bespin Global, explained that for AI to create value in the enterprise workplace, it must go beyond understanding and connect to execution. He added that HelpNow Computer is an enterprise AI agent that turns employees' work requests into actual deliverables.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=409166
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Source: TECHWORLD
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