LG Uplus to Roll Out Phased USIM Auto Update on the 22nd; Customers Can Also Request a Delay
TECHWORLD ·
✦ AI Summary
LG Uplus announced on the 21st that it will carry out an automatic update for USIMs (USIM/eSIM).
The update will be rolled out in phases starting on the 22nd for customers who have not yet received a USIM update or replacement and for whom automatic updating is possible.
Customers staying overseas are excluded, and those who have difficulty with automatic updating may also apply for a delay.
LG Uplus announced on the 21st that it will carry out an automatic update for USIMs (USIM/eSIM). The goal is to strengthen customer security. Since April, LG Uplus has been pursuing free USIM replacement and security system changes in response to structural security vulnerability issues in the subscriber identity module (IMSI) framework. As a result, as of October 20, completion had been reached for more than 6,589,000 people cumulatively, and the completion rate stood at 38.4%.
This automatic update will be carried out in phases starting on the 22nd for customers who have not yet received a USIM update or replacement and for whom automatic updating is possible. Customers will be able to apply the strengthened security system without visiting a store or taking any separate action. The scope includes individual customers, corporate customers, budget mobile customers, and eSIM users, and individual customers include minors and foreign nationals. If automatic updating is difficult, customers may also apply for a delay.
However, customers staying overseas are excluded from this automatic update. That is because the update cannot proceed without access to domestic mobile networks.
Automatic updates will be carried out on weekdays from 10 a.m. to 5 p.m. If any inconvenience arises during the update, the company will operate a 24-hour free USIM counseling center and a KakaoTalk counseling channel. At 1,709 stores nationwide, the company plans to respond to customer inquiries and on-site support by operating dedicated counters. At the company-wide level, it will activate a customer care situation room, which will monitor update progress in real time and be responsible for quickly detecting, analyzing, and responding to any signs of irregularities.
Information on the automatic update can be found in the U+one app, on the website, in stores, and on SNS. LG Uplus began giving advance notice to customers individually on the 8th and is providing such notice at least three times via text messages and KakaoTalk alerts, including two weeks before the scheduled automatic update date, one week before, and one day before.
LG Uplus is pursuing automatic updates as the default, but it has made it possible for customers who do not want the automatic update or who cannot proceed on the scheduled date to apply for an "update delay." Applications can be made through the notification text message, the U+one app, the website, or the USIM counseling center. If a customer applies for an "update delay," the automatic update schedule will be postponed until the end of the year. The application channel for corporate customers is the USIM counseling center.
LG Uplus will continue to carry out direct updates and in-store USIM replacements. Customers who are not eligible for the automatic update can also receive a free USIM replacement if they visit a store. Examples of customers not eligible for the automatic update include additional devices such as smartwatches and some tablets, older USIMs, and lines subscribed to call forwarding or data blocking services.
LG Uplus will operate temporary hub stores for customers in areas without stores, such as remote island and mountainous regions, and for digitally vulnerable groups such as older adults. It also plans to operate parcel delivery services. In addition, it plans to run mobile store services that visit customers by vehicle.
Lee Sang-yeop, CTO of LG Uplus, said this automatic update expands the convenience-based application of the preemptive security strengthening measures the company has been pursuing since April, without requiring a separate application. He also said the measure has been implemented ahead of the original schedule. In addition, he said the company plans to operate a closely coordinated customer support system for the entire process, including advance notices, 24-hour counseling, and on-site support. He added that the company will continue providing careful support to apply security-strengthening measures without inconvenience to more customers.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=408511
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Source: TECHWORLD
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