Salesforce Introduces FDE Program for Domestic Partners, Builds Workforce for AI Agent Implementation
TECHWORLD ·
✦ AI Summary
Salesforce has introduced, for the first time, a specialized talent development program for domestic partner companies called Partner FDE (Forward Deployed Engineer).
Salesforce held the first Partner FDE workshop in Seoul from the 13th to the 15th, with 44 participants from 11 domestic SI and specialized consulting partners.
After the workshop, participants will complete a final assignment, and those who pass will be awarded the Agentforce FDE Practitioner qualification.
Salesforce has introduced, for the first time, a specialized talent development program for domestic partner companies called Partner FDE (Forward Deployed Engineer). The goal of the initiative is to strengthen the AI agent-building capabilities of domestic partners.
In line with that effort, Salesforce said it held the first Partner FDE workshop in Seoul from the 13th to the 15th. The workshop, titled "FDE Ready: Making Agents Matter," ran for 3 days.
An FDE is a specialized engineer responsible for analyzing customers' work environments and processes. The role of an FDE is to support the entire process of AI agent design, build, deployment, operation, and optimization.
A total of 44 engineers and consultants from 11 domestic SI and specialized consulting partners took part in the workshop. Salesforce plans to share the implementation methods and technical standards it has accumulated with domestic partners, and to strengthen partners' ability to directly build and operate AI agents tailored to industry-specific work environments.
Training was divided by day. On the first day, the sessions covered AI agent design using Agentforce and Slack, as well as ways to apply Agentforce- and Slack-based workflows. On the second day, the curriculum continued with unstructured data processing using Intelligent Context, data analysis based on Tableau Next, and training on building KPIs with Tableau Next.
On the final day, participants went through a session to review the 6 essential requirements for applying AI agents to work. The review items covered data security, governance, and technical readiness for AI agent deployment. Training also included optimization measures to improve operational stability and expansion strategies to broaden the scope of deployment.
Separate prerequirements were also applied to participants. The prerequisites included obtaining related certifications such as Agentforce Specialist and Data 360 Consultant, about 80 hours of technical training, and completion of certification exams.
After the workshop, participants will complete a final assignment to verify their ability to carry out real projects. Those who pass the assessment will be awarded the Agentforce FDE Practitioner qualification. The qualification signifies recognition of expertise across the entire process, from AI agent design to operation.
According to Salesforce, the Partner FDE program is operating across North America, Europe, the Middle East, Africa, Asia Pacific, and Latin America. To date, more than 1,000 professionals at 140 partner companies have earned certification.
In Korea, 4 partner companies are expected to join the Korea Partner FDE Network after completing the certification process following this workshop. Salesforce plans to train more than 100 domestic FDE specialists by next year and, by the same deadline, expand support for AI agent build and operation through its partners.
The program was presented as a domestic implementation direction linked to Salesforce's Agentic Enterprise strategy, which it outlined at Dreamforce 2026 last September. The program concept aims not to limit AI agent adoption to pilot deployments, but to connect it to real-world application, operation, and value creation.
To that end, the program is being pursued in a way that strengthens domestic partners' on-site implementation capabilities, and Park Se-jin, CEO of Salesforce Korea, said that the key to corporate competitiveness lies not in the speed of AI adoption, but in internalizing organizational workflows and turning them into tangible business results. Park also said the company will share expertise and technical standards accumulated in global markets with domestic partners and support corporate use of AI.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=408447
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Source: TECHWORLD
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