Sendbird and Upstage Team Up to Commercialize AI Agents Built on Domestic LLMs
TECHWORLD ·
✦ AI Summary
Sendbird and Upstage signed an MOU to apply enterprise AI agents based on domestic LLMs and verify them in real-world operations.
The collaboration targets Sendbird's Delight.ai and Upstage's LLM Solar, with plans to apply them to actual enterprise workflows.
The two companies plan to advance their products based on the verification results and identify joint business opportunities in sovereign AI.
Sendbird and Upstage are working together to deploy enterprise AI agents built on domestic LLMs and verify them in real-world operations. On the 19th, Sendbird said it had signed a memorandum of understanding (MOU) with Upstage to promote the on-site adoption of domestic LLMs in enterprise settings and expand the commercialization of AI agents.
The collaboration centers on Sendbird's enterprise AI agent platform, Delight.ai, and Upstage's LLM, Solar. The two companies plan to combine the two solutions and apply them to actual enterprise workflows.
Based on the verification results, the two companies plan to advance their respective products. They also plan to identify joint business opportunities in sovereign AI based on demand from companies considering the adoption of domestic LLMs.
The background for this cooperation is the need to respond to expanded enterprise criteria for AI adoption. Companies' evaluation criteria are shifting from model performance alone to a greater emphasis on stability and operational feasibility in real work environments, while the core capabilities required of AI agents for customer service are also expanding beyond simple question-and-answer functions to include workflow integration, connections with existing systems, and the ability to carry out actual tasks.
The two companies will identify Solar application scenarios centered on Sendbird's enterprise customers and pursue phased verification for those scenarios. The verification will evaluate response speed, task execution accuracy, and customer satisfaction in a real service environment. Improvements identified after the assessment will be reflected in Delight.ai and Solar, respectively.
In this process, Sendbird will provide experience in AI agent design, systems integration, and testing and operations. Upstage will support optimization for enterprise environments based on Solar model technology. Evaluation results and related data will be used in accordance with customer contracts and data protection principles.
The two companies have been discussing the partnership since last August and have also been conducting tests for customer project deployment. With this MOU, they will begin joint verification and technical cooperation in earnest.
Depending on the verification results, the two companies plan to expand the range of applicable tasks and customer segments. Byun Jae-kyung, head of Upstage's cloud business division, said that stable operations are as important as model performance when introducing AI agents. He added that through the integration of Solar and Delight.ai, the companies will verify the needs of real-world work environments and expand domestic AI options for enterprise customers.
Lee Sang-hee, CEO of Sendbird Korea, said that for domestic AI to expand its competitiveness in the global market, verification and improvement experience in the actual work environments of global companies is important. To that end, the company will pursue a combination of Upstage's model technology and Sendbird's AI agent operations capabilities, and it aims to create examples of domestic LLMs being linked to tangible customer outcomes.
Source: TECHWORLD · Kim Seung-ki
Original: https://www.epnc.co.kr/news/articleView.html?idxno=408378
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Source: TECHWORLD
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