LG CNS Named a 'Major Player' in IDC Global Digital Workplace Services Evaluation
IT DAILY ·
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LG CNS was named a 'Major Player' in IDC's 'IDC MarketScape: Worldwide Digital Workplace Services (DWS) Vendor Assessment, 2026.' This is the first time a Korean company has been listed in the evaluation. IDC summarized LG CNS's competitiveness in three areas: AI-native platform capabilities, expertise in regulated industries and secure, network-isolated environments, and customer-validated end-to-end business execution capabilities.
LG CNS said on the 19th that it has been recognized in the global market for its agentic AI-based service capabilities.
LG CNS was named a 'Major Player' in IDC's 'IDC MarketScape: Worldwide Digital Workplace Services (DWS) Vendor Assessment, 2026.'
This is the first time a Korean company has been listed in the evaluation.
IDC MarketScape is a vendor analysis model that comprehensively evaluates global IT companies' current business capabilities and future strategies. The assessment factors include product and service competitiveness, customer references, and actual customer experience.
LG CNS's digital workplace service capabilities played a role in this selection. A key factor was its capabilities centered on 'aixthink,' an agentic AI service for work innovation.
IDC summarized LG CNS's competitiveness in three areas: AI-native platform capabilities, expertise in regulated industries and secure, network-isolated environments, and customer-validated end-to-end business execution capabilities.
IDC said the basis for that assessment was that the AI-native platform of aixthink goes beyond information retrieval and work support to autonomously carry out actual tasks. It also noted that aixthink provides enterprise work portal and groupware Worx, mobile work portal and groupware Worx M, personal AI agent Claw, AI translation and meeting support Translator, and AI document creation Doc. In addition, IDC said LG CNS has also accumulated experience in agentic AI projects in business environments with high security requirements, including finance, public sector, and manufacturing, as another strength.
Based on this, the IDC report said LG CNS should be considered as a transformation partner for companies seeking to shift from traditional digital workplace services to agent-based work execution.
Customers who participated in the evaluation gave high marks to LG CNS's ability to carry out the entire process of consulting, build, and operations. They also gave high marks to its understanding of customers' business environments and industries, as well as its flexibility, response capability, and customer-centric collaboration approach. Its agentic AI capabilities and the excellence of its workforce were also highly rated.
Kim Hong-geun, head of LG CNS's Digital Business Division and vice president, said the significance of being named a Major Player by IDC is that the differentiated competitiveness of its digital workplace services centered on aixthink has been recognized in the global market. He added that the company will continue to innovate customer work productivity based on agentic AI and strengthen its market position.
Source: IT DAILY · Yang Seung-gap
Original: https://www.itdaily.kr/news/articleView.html?idxno=242267
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Source: IT DAILY
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