NETSCOUT Unveils Conversational AI Interface 'nGenius Copilot'
IT DAILY ·
✦ AI Summary
NETSCOUT announced on the 16th that it has launched the AI-based conversational interface 'nGenius Copilot.'
'nGenius Copilot' is delivered through the integrated performance monitoring platform 'nGeniusONE,' and when users enter natural-language questions, the AI analyzes the intent and presents data, charts, and follow-up analysis questions.
The basis for the answers is packet-based metadata called 'Smart Data,' extracted from traffic between networks, applications, and services.
NETSCOUT announced on the 16th that it has launched the AI-based conversational interface "nGenius Copilot." "nGenius Copilot" is delivered through the integrated performance monitoring platform "nGeniusONE."
The feature works by having users enter natural-language questions, which the AI analyzes to determine the intent. The AI then presents data, charts, and follow-up analysis questions.
The basis for the answers is packet-based metadata called "Smart Data," extracted from traffic between networks, applications, and services. Based on this data, the system provides information and analytical clues in response to natural-language questions.
The launch comes amid the spread of hybrid cloud environments. As a result, IT infrastructure has become more complex, the burden on IT operations teams has grown when incidents occur, and the challenge of individually correlating data distributed across applications, networks, and external services has intensified.
NETSCOUT designed the service around a natural-language question-and-answer approach. The goal is to minimize the time engineers spend identifying the root cause of incidents. NETSCOUT also uses AI to support non-specialists in making practical use of operational data in their work.
With nGenius Copilot, users can identify early symptoms and determine which applications and services are affected by a problem. This allows users to quickly identify issues. It also promotes collaboration across teams by providing visualization materials, while its intuitive conversational environment and support based on Smart Data contextual information help identify root causes on a consistent technical basis and reduce the time needed to resolve problems.
"The starting point for trustworthy AI is trustworthy data," said Phil Gray, vice president of product management at NETSCOUT. He said nGenius Copilot provides support based on an intuitive conversational environment and Smart Data contextual information. He added that it helps identify root causes on a consistent technical basis and reduces the time needed to resolve problems.
Source: IT DAILY · Kim Ho-jun
Original: https://www.itdaily.kr/news/articleView.html?idxno=242245
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Source: IT DAILY
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