NETSCOUT Unveils Conversational AI 'nGenius Copilot' to Speed Up Outage Resolution
TECHWORLD ·
✦ AI Summary
NETSCOUT announced the conversational AI 'nGenius Copilot' on the 16th.
nGenius Copilot extends AI-based conversational capabilities to 'nGeniusONE.'
Based on Smart Data, it provides evidence-based answers about service outages and business impact, along with visualizations and suggestions for follow-up questions.
As service outage resolution tasks have grown more complex amid hybrid environments and increasing digital dependence, NETSCOUT has unveiled a conversational AI designed to respond to this need, 'nGenius Copilot.' NETSCOUT announced 'nGenius Copilot' on the 16th.
nGenius Copilot extends AI-based conversational capabilities to NETSCOUT's integrated monitoring platform, 'nGeniusONE.' nGeniusONE offers integrated monitoring of service, application, and network performance, and helps analyze root causes and impacts of outages.
nGenius Copilot provides answers related to service outages and business impact. These answers are based on clear evidence.
nGenius Copilot also supports intuitive access to Smart Data. As a result, users can more easily and quickly investigate service outages using Smart Data and receive support in assessing business impact.
The feature delivers evidence-based answers to natural-language questions using NETSCOUT Smart Data, which is highly precise and context-based and built on real observations of interactions among networks, applications, services, and users. It can answer questions about whether application response times have slowed or latency has increased, identify affected users, regions, and services, and identify networks, applications, servers, and external environments as potential factors affecting the issue. It also provides related visualizations, supporting evidence, and suggestions for follow-up questions.
As a result, it helps more members of an organization quickly identify relevant evidence and understand outage impact conditions and business impact. It also enables collaboration based on a consistent view of what is actually happening, supporting the identification of outage impact conditions, assessment of business impact, and a rapid response.
Phil Gray, vice president of product management at NETSCOUT, said that the starting point for trustworthy AI is trustworthy data. He added that nGenius Copilot combines an intuitive conversational experience with the deep context of NETSCOUT Smart Data to help customers increase the value of the NETSCOUT Intelligence they already have.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=408300
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Source: TECHWORLD
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