LG Uplus Expands Customer Touchpoints With
TECHWORLD ·
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Solati Vehicle Converted to Offer Telecom Fee Consultations and Smartphone Usage Education
LG Uplus is pushing ahead with expanding customer touchpoints in island and mountain areas through a mobile store service. On the 7th, LG Uplus announced the launch of its "Visiting Store" operation. The service is called "Visiting Store." The target areas are island and mountain regions, small cities without fixed stores, and areas with large elderly populations.
To broaden customer touchpoints for regions and groups that have difficulty accessing fixed stores, LG Uplus planned a mobile store based on the Hyundai Solati. The Solati vehicle has been converted into a space where customer counseling and education are possible, and it will be used to provide telecom services and digital education.
The mobile stores will be assigned one vehicle each to Yeongnam and Honam. Each vehicle will be operated by a team of three employees. The operating method involves visiting each region.
LG Uplus will provide USIM replacement, home and mobile phone telecom fee consultations, smartphone usage education, and voice phishing prevention education on site. The purpose of the operation is to provide telecom fee consultations, smartphone usage education, and voice phishing prevention education. The support direction is to improve customers' convenience in using telecom services. The guidance will cover safe use of digital devices and services.
The vehicle is designed with an interior customer counseling space and can be fitted with monitors and storage space for handouts. On the outside, it can be equipped with an awning, tables, chairs, and signage stands. Based on this, it has been designed so that counseling and waiting areas can be set up according to site conditions.
The company plans to use this visiting store to expand contact with local residents. In ordinary times, it will provide telecom-related consultations and portable battery rental services at local festivals and events, and will also guide customers on bundled internet, IPTV, and mobile products. It also plans to run customer participation programs tailored to on-site conditions, and for small business owners it plans to provide telecom service consultations needed for store operations, such as CCTV consultations, POS machine consultations, and internet consultations.
It also plans to use the vehicle to support disaster relief sites, including flood and wildfire response efforts. At disaster relief sites, it plans to provide free Wi-Fi, support for smartphone charging, and portable battery rental services.
Jung Cheol, head of the Consumer Sales Group at LG Uplus, described the "Visiting Store" as an extension of the existing store model that waits for customers to visit and as a new customer touchpoint that directly visits areas and sites where telecom services are needed. He said the company would make it easier for customers, regardless of region or age, to access the consultations and digital education they need, and that it would expand field-centered activities to do so.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=407871
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Source: TECHWORLD
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