Cleon to Develop AI Role-Play With Samsung Life, Apply It to Financial Counseling Training
TECHWORLD ·
✦ AI Summary
Cleon plans to unveil the "AI role-play solution," co-developed with Samsung Life, at "Try Everything 2026" to be held at the Dongdaemun Design Plaza (DDP) in Seoul from the 9th to the 10th.
The solution features AI playing the role of a customer and holding real-time conversations with users, enabling repeated training in scenarios similar to actual counseling in a non-structured question-and-answer format.
The partnership between Cleon and Samsung Life began in 2022 through Samsung Finance's "C-Lab Outside," and the jointly developed AI role-play solution was designated as an innovative financial service this year.
Cleon plans to unveil the "AI role-play solution," co-developed with Samsung Life, at "Try Everything 2026" to be held at the Dongdaemun Design Plaza (DDP) in Seoul from the 9th to the 10th.
Cleon applies conversational AI that reproduces nonverbal expressions such as facial expressions, gaze, and gestures to financial counseling training. This is the first application in a financial setting of the conversational interactive AI developed by Cleon.
The solution is designed so that AI plays the role of a customer and holds real-time conversations with users. It enables repeated training in scenarios similar to actual counseling.
According to Cleon, the solution is not based on a structured question-and-answer format, and the AI customer’s responses change according to the user’s questions and explanations. It was also implemented to ask additional questions or request explanations in line with the set customer tendencies and situations.
Cleon’s conversational interactive AI technology is used for interaction and, along with generating answers based on conversation context, reproduces nonverbal expressions such as facial expressions, gaze, and gestures. Through this, it creates a conversation environment similar to that with a real person.
Conversation and evaluation data accumulated during the training process are used to analyze educational effectiveness. Based on this, it can provide feedback focused on areas that need supplementation for individuals, and companies can identify situations in which members are having difficulty. It also makes it possible to improve a company’s training content, coaching, and work processes.
The collaboration between Cleon and Samsung Life began in 2022 through Samsung Finance's "C-Lab Outside." At the time, Cleon was selected as the top company in the Samsung Life division, and in 2023 it secured Series A investment from Samsung Venture Investment. After going through technical verification and proof of concept (PoC), the jointly developed AI role-play solution was designated as an innovative financial service this year.
After securing its first application case in the financial sector, Cleon plans to use it as a springboard to expand the use of conversational interactive AI into other industries. Target industries for expansion include education, retail, customer service, and entertainment, with a focus on fields that require real-time communication with people.
Cleon CEO Jin Seung-hyeok said generative AI is rapidly expanding beyond the stage of information generation to the stage of conversing and interacting with real people. He added that Cleon defines this area as conversational interactive AI and explained that, through its collaboration with Samsung Life, it carried out its first practical validation in a financial setting.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406593
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Source: TECHWORLD
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