Cleon Unveils RoleFit Studio for AI Digital Human Conversation Training
TECHWORLD ·
✦ AI Summary
Cleon announced on the 6th the launch of its web-based role-playing platform, "RoleFit Studio."
The platform lets companies directly design conversation training scenarios suited to their work environments and immediately deploy them to employees.
Training managers can set the training purpose and situation, the role and personality of the AI counterpart, and the information to be considered during the conversation.
Cleon has unveiled an AI digital human-based conversation training platform. On the 6th, Cleon announced the launch of its web-based role-playing platform, "RoleFit Studio." The platform is designed to let companies directly design conversation training tailored to their own work environments and deploy it immediately to employees. Its purpose is to enable repeated practice of real workplace situations.
RoleFit Studio supports scenario building tailored to each company's own work environment. In particular, it allows corporate training managers to configure conversation training scenarios and AI counterparts without any development work. Training managers can set the training purpose and situation, the role and personality of the AI counterpart, and the information to be considered during the conversation.
Unlike conventional video- and document-centered training, the platform is differentiated by conducting real-time conversations with AI digital humans. Training is carried out through repeated practice of responses to different situations.
It also includes a function that changes the other party's attitude and responses. This allows users to practice the same situation in multiple ways.
The service targets areas that require interpersonal communication, such as sales, counseling, interviews, and leadership training, as task-oriented work. It is structured so that training content can be used for counseling and sales situations across various industries, and possible use cases include customer counseling for insurance planners, product explanations and objection handling by car salespeople, counseling for financial PB and WM, pharmaceutical sales, and rental, retail sales, and customer response.
Completed training content can be distributed through a web link. It can be used immediately on PC and mobile devices, and repeated training is possible without a separate instructor or counterpart, which is expected to reduce the burden of running education programs.
Cleon also applied its in-house real-time conversational digital human technology. The technology reproduces lip movements, facial expressions, and facial motions synchronized with spoken content and timing, and the company says it provides a training environment closer to real conversation than text chatbots or voice AI.
Cleon plans to first offer RoleFit Studio as a self-service product. It then intends to expand into enterprise deployments tailored to each organization's training goals and work processes, and to broaden use cases centered on sales, insurance, finance, automotive, pharmaceuticals, rental, retail, customer counseling, and HRD.
Cleon CEO Jin Seung-hyuk said that one advantage of AI digital humans is that users can repeatedly practice needed situations without a human counterpart, and said the company plans to continue advancing conversation training features that can be used in corporate education settings based on that.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=407824
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Source: TECHWORLD
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