LGU+ and Woori Bank Launch 'ixi-O Voice Phishing Financial Safety' Service
IT DAILY ·
✦ AI Summary
LG Uplus and Woori Bank have launched the 'ixi-O Voice Phishing Financial Safety' service. When ixi-O detects a suspected voice phishing call, it relays related information to Woori Bank in real time. Based on this, Woori Bank strengthens abnormal transaction monitoring for the customer concerned and may conduct additional identity verification or provide guidance if a suspicious transaction occurs.
LG Uplus and Woori Bank have launched the 'ixi-O Voice Phishing Financial Safety' service. LG Uplus announced the service on the 6th. The service is designed to prevent losses from voice phishing by linking financial and telecommunications information in real time, connecting suspected voice phishing signals in the telecom domain with banking-sector monitoring.
The service works by having ixi-O, LG Uplus's AI calling app, detect suspected voice phishing calls and then relay related risk information to the bank in real time. The bank then strengthens FDS monitoring for the customer concerned, helping block financial fraud losses in advance. The photo shows ixi-O providing direct alerts to customers.
FDS is a technology that detects and blocks abnormal transactions based on customer information and analysis of normal transaction patterns. Existing responses to voice phishing in the financial sector have relied on financial transaction information such as account transfers.
As a result, existing responses had limits in detecting risk signals before a transaction took place. In other words, a response centered on financial transaction information alone made it difficult to reflect early warning signs that appear during voice phishing attempts in a timely manner.
A typical blind spot was whether a customer had spoken with a suspected voice phishing number. Whether a device had been infected by a malicious app or exposed to AI-manipulated voices was also cited as something that existing response systems found difficult to identify. The new service seeks to fill these gaps by linking call- and device-related information.
Based on its own voice phishing risk detection data, LG Uplus operates the ixi-O Voice Phishing Financial Safety service, which delivers risk information at the call stage in real time to the financial sector, where such information is difficult to verify. Accordingly, when a suspected voice phishing call is detected for an ixi-O customer, LG Uplus has established an integrated system that reflects risk information detected in the telecom domain in real time within the financial sector's customer protection framework by relaying the related information to Woori Bank in real time.
Woori Bank uses this information to strengthen the level of abnormal transaction monitoring for the customer concerned. It may also carry out additional identity verification or provide guidance to the customer if a suspicious transaction occurs, and the criteria for taking protective measures follow the bank's internal procedures.
The two companies signed a memorandum of understanding last August on preventing losses from voice phishing and have since continued sharing information on new types of financial fraud and response measures. They also carried out pilot operations and technical verification to put this system in place.
LG Uplus plans to gradually expand customer protection measures through ixi-O in the future. It is also reviewing a plan to provide the pre-registered guardian with information on the risk situation and response measures when a dangerous situation is detected during a call, with the goal of establishing a multi-layered safety net that protects both customers and their families.
Source: IT DAILY · Seong Won-young
Original: https://www.itdaily.kr/news/articleView.html?idxno=242009
References
This article was produced with the help of an automated content generation algorithm.
Source: IT DAILY
View originalThis article was summarized and organized by BizCrush based on the original article from IT DAILY. For exact quotations and full details, please refer to the original article.