KT Launches Official Product-Info Plugin for ChatGPT to Help Users Find Plans in Chat Window
TECHWORLD ·
✦ AI Summary
KT announced on the 6th that it had launched an official product-information plugin linked to ChatGPT.
The plugin can be installed by selecting the KT plugin from the plugin menu in the ChatGPT chat sidebar, and it is available to anyone.
KT said the plugin provides guidance on wireless plans and wired products such as internet and IPTV through natural-language questions and customer-specific conditions.
KT announced on the 6th that it had launched an official product-information plugin linked to ChatGPT. The plugin is a tool that connects ChatGPT with external services, data, and functions. It is equipped with features that support information lookup and a variety of tasks.
Users can select the KT plugin from the plugin menu in the ChatGPT chat sidebar and then install it. The plugin is available to anyone.
KT said the plugin allows users to receive product information guidance through ChatGPT without having to search for products directly on its website or app. The guidance covers wireless plans as well as wired products such as internet and IPTV.
The guidance is based on customers' natural-language questions and is provided according to their conditions. Users can ask questions based on criteria such as age, data usage, and preferred benefits.
For example, users can inquire about a 5G plan suitable for people in their 20s who use a lot of data, or a plan that includes OTT benefits. Through this, they can explore KT products and compare key benefits.
KT has begun integrating with ChatGPT. Using this as a starting point, KT plans to expand touchpoints beyond its existing KT website and app to a range of AI platforms people use in everyday life. Accordingly, the company will push ahead with making KT products and services accessible on customers' AI platforms as well.
KT also plans to connect its product-information service with a range of AI platforms, including Claude, going forward. Through this, it aims to broaden the scope of product and service guidance beyond its own website and app to external AI platforms as well.
KT plans to link actual usage information in the future to offer a range of KT services, including billing inquiries and membership. It also said it intends to evolve from the product-information search stage into a personalized AI service based on each customer's usage information.
Sohn Jeong-yeop, head of the Device Business Division in KT's Customer Division and an executive director, said the spread of generative AI is shifting information search from search-centered methods to conversation-centered ones. He added that KT will connect its accurate and reliable information with a variety of AI platforms to improve convenience in using its products and services and continuously expand customer touchpoints.
Source: TECHWORLD · Lee Gwang-jae
Original: https://www.epnc.co.kr/news/articleView.html?idxno=407795
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Source: TECHWORLD
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