Kakao Links National Pension to “AI National Secretary,” Expanding Support From Inquiries to Optional Enrollment

Kakao said it has linked National Pension services to “AI National Secretary,” a conversational public service it is piloting with the Ministry of the Interior and Safety. As a result, users can continue handling National Pension-related tasks within KakaoTalk conversations.

Users can check their National Pension enrollment history within KakaoTalk conversations. They can also verify whether optional enrollment is available and calculate estimated insurance premiums. In addition, they can apply for optional enrollment.

Kakao said it first connected the enrollment history inquiry function on the 17th. Starting on that day, it expanded the service scope to include optional enrollment applications. Previously, procedures that would continue through the National Pension Service website, mobile app, or customer center can now be handled within the conversational interface.

When identity verification is required, the service uses Kakao Certificate. Right before an application, users go through a step to check the estimated insurance premium and related guidance. In the final step, they proceed with a consent process.

The service is designed around natural-language conversation, and it is structured to handle inquiries about National Pension enrollment information and optional enrollment eligibility in response to conversational requests. When a user asks for details on National Pension enrollment history, it verifies the user and provides the enrollment period, and for the same request, it also provides payment history after verification. If a user asks whether optional enrollment can be applied for, it checks eligibility and provides the result.

The service also provides a function to calculate estimated insurance premiums based on the desired monthly income amount in the same flow. In the optional enrollment application process, users enter the standard monthly income amount, check the insurance premium, and then go through the final consent step. After final consent, they can complete the optional enrollment application.

The company focused on developing AI National Secretary from a simple guidance service into an execution-type public AI service capable of carrying out actual administrative procedures. It also said it plans to expand the scope of links so that multiple administrative services beyond National Pension can be used within a single conversational flow. Kakao said this integration can improve accessibility for eligible optional enrollees such as homemakers and students.

Kakao plans to continue discussions with the National Pension Service and further enhance the service's functions. It also plans to pursue expanded links with other public services.

A Kakao official cited the National Pension service integration as an example of securely handling sensitive public services through a procedure-based KakaoTalk conversation. The official added that Kakao plans to pursue broader integration with various institutions and develop the service so that administrative services can be used within everyday conversations.

Kakao said it plans to use its experience operating AI National Secretary in building the Ministry of Science and ICT's “Everyone's AI” service. The company said it will also apply its experience in conversational integration of public services to the development and operation of public AI agents.

Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=407592

References

• https://www.epnc.co.kr/news/articleView.html?idxno=407592