AI Avatar Customer Support Moves Into Small Businesses
AI TIMES ·
✦ AI Summary
According to AI TIMES, DeepBrain AI began developing an AI avatar service on September 28 to fill customer service gaps at small and medium-…
According to AI TIMES, DeepBrain AI began developing an AI avatar service on September 28 to fill customer service gaps at small and medium-sized businesses. It will first conduct proof-of-concept tests with four SMEs in the furniture, education, food, and energy sectors, and it is designed to automate everything from consultations to approval-based follow-up tasks. The service is intended to work the same way on the web, mobile, and kiosks, and it focuses on reducing customer wait-time burdens by combining inquiry analysis, answer generation, and the avatar's real-time video and voice delivery. Another key feature is that it does not stop at simple guidance, but records consultations and connects them to the processing of any additional tasks required. It also includes avatars tailored to each industry’s role and tone, as well as multilingual switching functions for foreign customers. Based on its existing supply experience in the financial and education sectors, the company plans to automate even the initial adoption process so that SMEs without dedicated staff can easily introduce it.
Perspective
This move looks less like a flashy AI avatar trend and more like a sign that the use of AI contact centers, once centered on large companies, is spreading to smaller businesses. The real issue is not the avatar’s appearance, but whether it can handle follow-up processing after consultations and truly stand in for actual work; if that takes hold, it could change not only customer service but also on-site operations. In particular, the push to deliver the same experience across multiple touchpoints while reducing adoption steps could shift the market standard from pure technology-performance competition to competition over how quickly the solution can be deployed in the field.
This perspective is BizCrush's own commentary and is not part of the reporting by AI TIMES.
This article was produced with the help of an automated content generation algorithm.
Source: AI TIMES
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