Samsung Electronics: What If Your Product Breaks Down During Chuseok Break? Emergency Service Available on the 26th and 27th
IT DAILY · · 5 views
✦ AI Summary
Samsung Electronics Service said service centers would be closed on the 24th and 25th.
On the 26th and 27th, reservations for repairs will be available at some Weekend Care Centers for mobile phones, tablets and wearables.
During the holiday, on-site service can be requested for urgent inspection needs, such as refrigerators whose freezing and refrigeration functions are not working.
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Even during the Chuseok holiday period, service for Samsung Electronics products is divided by product type and the nature of the malfunction. Samsung Electronics Service said on the 24th that service centers would be closed on the first day of the holiday and on the 25th, Chuseok Day.
However, some Weekend Care Centers will operate on the 26th and 27th. Weekend Care Center service on the 26th and 27th is available for mobile phones, tablets and wearables, and reservations for repairs on those products can be made at the Weekend Care Centers on those two days. The operating Weekend Care Centers are 9 locations, including Samsung Gangnam, Hongdae, Jungdong, Seongnam, Giheung, Daejeon, Gwangsan, Namdaegu and Dongnae.
Reservations before a visit must be made through the Samsung Electronics Service website or contact center, and inspections may be difficult if customers visit without a reservation. For situations that require urgent inspections, such as poor refrigerator cooling, on-site service can be requested even during the holiday.
Weekend Care Centers operate from 9 a.m. to 6 p.m., while the Samsung Gangnam Center operates from 10 a.m. to 8 p.m. Weekend Care Centers exclude computers, laptops, printers and home appliances from inspection services.
There are 11 'Baro Service' stores operating during the same period. 'Baro Service' is available for simple inspections and protective film installation, and the services provided by 'Baro Service' and the Weekend Care Centers are different. Accordingly, it is recommended to check the store location and operating hours before visiting.
Samsung Electronics Service said it will not provide on-site repairs for all home appliance malfunctions during the holiday, and that counselors and field engineers will work on an emergency on-call system. Samsung Electronics Service plans to provide on-site service mainly for symptoms requiring urgent inspection, such as refrigerators not cooling or refrigerating properly. For simple problems, users can first consult the product-specific self-diagnosis guide on the website and the AI chatbot.
Source: IT DAILY · Lee Jae-young
Original: https://www.itdaily.kr/news/articleView.html?idxno=241831
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Source: IT DAILY
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