Samsung Electronics Service to Launch Emergency Service During Chuseok Holiday... Repair Support Also Available on Weekends
TECHWORLD ·
✦ AI Summary
Samsung Electronics Service announced on the 22nd that it will provide emergency repair services during the Chuseok holiday period.
Samsung Electronics Service centers will be closed on the 24th and 25th, and weekend care centers will operate on the 26th and 27th to support repairs for mobile devices.
During the holiday period, contact center counselors and field service engineers will work emergency duty shifts, and website support will also be strengthened.
Samsung Electronics Service announced on the 22nd that it will provide emergency repair services during the Chuseok holiday period. The company said the support is intended to minimize inconvenience for customers using its products.
Samsung Electronics Service centers will be closed on the 24th, the first day of the holiday, and on the 25th, Chuseok Day. Instead, weekend care centers will operate on the 26th and 27th to support repairs for mobile devices.
The weekend care centers on the 26th and 27th will service smartphones, tablets and wearables. They will operate at nine locations: Samsung Gangnam (Seoul), Hongdae (Seoul), Jungdong (Bucheon), Seongnam, Giheung (Yongin), Daejeon, Gwangsan (Gwangju), Nammyeong-gu (Daegu), and Dongnae (Busan). Hours are 9 a.m. to 6 p.m., while Samsung Gangnam Service Center will operate from 10 a.m. to 8 p.m.
Separately, 11 'Baro Service' stores inside Samsung Stores will also be open on the 26th and 27th. These stores will provide simple smartphone inspections and screen protector application services. 'Baro Service' hours will be the same as each store's operating hours.
Users can make advance reservations through the Samsung Electronics Service website or contact center. Detailed operating information can be found on the Samsung Electronics Service website.
Samsung Electronics Service said it will strengthen its response for home appliances to reduce customer inconvenience caused by service center closures during the holiday period. Accordingly, contact center counselors and field service engineers will work emergency duty shifts during the holiday, and urgent product issues will be handled through weekend repairs and field service. In addition, if emergency repairs are needed, it will offer 'emergency field service,' targeting symptoms requiring urgent inspection, such as a refrigerator's cooling function not working and a refrigerator's refrigeration function not working.
Samsung Electronics Service will also strengthen website support during the holiday period. The website will provide product-specific self-diagnosis methods, frequently asked questions and do-it-yourself troubleshooting methods, and AI chatbot support is also planned.
Source: TECHWORLD · Park Kyu-chan
Original: https://www.epnc.co.kr/news/articleView.html?idxno=407255
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Source: TECHWORLD
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