Tplus Launches 'Visual ARS'... "Self-Service While Viewing the Screen"
IT DAILY ·
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Taekwang Group affiliate KCT's mobile virtual network operator brand Tplus said on the 21st that it launched a third-generation digital ARS service, "Visual ARS."
Visual ARS provides the existing voice-centered ARS menu on a mobile phone screen, allowing self-service for functions such as checking real-time usage charges, viewing billing charges, and changing payment methods.
The service is web browser-based, can be used on iOS and Android devices, and is available by calling the 114 customer service center and selecting "Visual ARS."
Tplus, the mobile virtual network operator brand of KCT, a Taekwang Group affiliate, said on the 21st that it launched a "third-generation digital ARS" service, hereinafter referred to as Visual ARS, to improve convenience for customers using its customer service center.
Visual ARS delivers the existing voice-centered ARS menu on a mobile phone screen. Users can view the screen and handle the tasks they need on their own, including checking real-time usage charges, viewing billing charges, and changing payment methods, through self-service.
The service was developed based on a general-purpose web browser and can be used on iOS and Android devices. No separate app installation is required.
To use it, customers can call the 114 customer service center from their mobile phone and then select "Visual ARS." Even after the call ends, the connection to the service screen in use is maintained through the chrome app, and after connecting, users can continue to check customer service functions.
Tplus plans to convert simple, repetitive tasks into self-service through digital ARS and, accordingly, reduce the number of customer service center consultation connections. The goal of introducing digital ARS is to improve customer convenience and consultation efficiency.
Tplus also plans to expand the scope of inquiry, application, and change-related tasks in the future, and it plans to pursue integration with AI chatbots and callbots as well. Through this, the company said it aims to continuously improve customer convenience and response quality.
Lee Jae-seok, CEO of KCT, said the introduction of third-generation digital ARS would improve convenience in using telecommunications services. He also said the company would pursue the provision of reasonable rate plans and stronger differentiated benefits, while continuously improving service quality across all customer touchpoints. A photo of the Visual ARS execution screen was also provided, and the photo credit is KCT.
Source: IT DAILY · Seong Won-young
Original: https://www.itdaily.kr/news/articleView.html?idxno=241757
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Source: IT DAILY
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