SecuWave Introduces “Proactive Digital Workplace Operation Model” at Smart Work & Contact Center Expo 2026
IT DAILY ·
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SecuWave participated in 'SWCC EXPO 2026' held at COEX in Samseong-dong, Seoul, and introduced DWOC (Digital Workplace Operation Center).
DWOC is a model that continuously monitors the digital work environment, detects signs of disruption in advance, and takes automatic action to minimize work interruptions for employees.
SecuWave said it unveiled DWOC at the exhibitor technology seminar and 'AI Smart Work Summit 2026,' and also presented a case combining TeamViewer DEX and SecuWave Managed Service, while setting up a POC and Try & Buy program through the end of this year.
At the recent SWCC EXPO 2026 held at COEX in Samseong-dong, Seoul, DWOC (Digital Workplace Operation Center), a next-generation IT operations model for proactively managing AI- and automation-based digital work environments, drew attention. SecuWave participated in SWCC EXPO 2026 and introduced DWOC, its next-generation IT operations model.
DWOC is a model that continuously monitors a company’s digital work environment. It is equipped to detect signs of disruption in advance and take action. Through this, it aims to minimize work interruptions for employees.
DWOC is based on an operating concept similar to security (SOC) and network (NOC) monitoring. The monitoring scope covers the entire digital workplace, and the model operates through 24X7 continuous monitoring and management before problems occur. As a result, DWOC takes on the character of an integrated operations center spanning the digital workplace as a whole.
During the event, SecuWave made its presence felt by participating in the 'Exhibitor Technology Seminar (9th)' and the 'AI Smart Work Summit 2026 (11th)' sessions and unveiling DWOC (Digital Workplace Operation Center), its next-generation digital workspace operations model. The unveiling of DWOC drew attention from visitors and industry attendees.
Kim Joon-won, head of sales at SecuWave, took the stage with a presentation titled 'The Beginning of Successful Smart Work, DWOC.' Kim pointed out the limitations of the existing IT support system and explained that traditional help desk and contact center methods had remained reactive, centered on rapid resolution after a disruption occurred. He then emphasized the need to move beyond help desk approaches that rely solely on labor and ticket handling, and toward AI- and automation-based proactive endpoint operations services. The presentation focused on the shift in corporate IT operations paradigms.
DWOC was introduced as a model that keeps the digital work environment in an optimal state at all times by detecting, preventing, and automatically resolving disruptions in advance. It was highlighted that this improves employees’ digital work experience and contributes to sustained productivity and competitiveness. This content drew strong agreement on the need to adopt DWOC.
SecuWave introduced a successful deployment and operations case that combines TeamViewer DEX (Digital Employee Experience), a core component of DWOC, with SecuWave Managed Service, presenting a clear execution roadmap for companies considering the adoption of Smart Work.
TeamViewer DEX is an integrated platform that monitors employees’ digital work environments in real time and uses data- and AI-based insights to resolve issues immediately. It also provides automation-based capabilities to prevent disruptions in advance and continuously verify and optimize the results.
SecuWave said it conveyed the necessity of building an AI- and automation-based DWOC Smart Workplace environment at SWCC EXPO 2026. Kim Joon-won, head of sales at SecuWave, said the company plans to pursue continuous innovation to support the maintenance and enhancement of corporate competitiveness, and to provide proactive IT operations services aimed at reducing concerns over endpoint disruptions. The photo shows SecuWave's exhibition booth.
To support evaluations of TeamViewer DEX adoption, SecuWave has set up a TeamViewer DEX POC and a TeamViewer DEX Try & Buy program through the end of this year, enabling users to review the product in a real working environment before deciding whether to adopt it.
Source: IT DAILY · Kim Ho
Original: https://www.itdaily.kr/news/articleView.html?idxno=241640
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Source: IT DAILY
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