Pims Launches "EasyChat," a Free Add-On Messaging Service for EasyWMS Logistics Communication
TECHWORLD ·
✦ AI Summary
Pims announced on the 16th the launch of "EasyChat," a dedicated logistics communication messenger for 3PL logistics firms and shippers.
EasyChat is a messenger exclusive to EasyWMS and a free add-on service, supporting dedicated channels for each shipper and conversations by work category.
With a chat macro management feature that lets users pre-register and recall repetitive phrases, Pims plans to add AI chatbots and an automated response system in the future.
Pims, the operator of the warehouse management system EasyWMS, announced on the 16th the launch of "EasyChat," a dedicated logistics communication messenger for 3PL logistics firms and shippers. Pims' CEO is Hwang Seon-young. "EasyChat" is a messenger exclusive to EasyWMS and a free add-on service.
3PL logistics firms have long handled frequent coordination with multiple shippers on inbound requests, outbound schedules, and inventory checks, and have traditionally relied mainly on KakaoTalk group chats. But as the number of shippers increased, chat rooms and work histories became scattered.
This fragmentation made it difficult to search for needed information, and it was also hard to manage logistics conversations with multiple shippers separately in one place. In addition, if the responsible employee left or changed, the chat rooms had to be reorganized, creating the burden of separately handing over work details.
Pims developed "EasyChat" to reduce inconveniences in logistics operations. The service provides a function for creating dedicated channels for each shipper, and each channel allows conversations by work category such as inbound, outbound, and inventory. This makes it possible to systematically manage logistics conversations with multiple shippers through shipper-specific channels and to manage communications separately in one place, making it easier to check needed information.
This chat function was designed to ease the burden of having work conversations tied to a personal messenger or a specific person in charge. Even when a person in charge changes, the system is designed to maintain communication structures by shipper, helping reduce information omissions and communication confusion during the handover process.
The function includes a "chat macro management" feature. Users can pre-register and recall frequently used guidance messages, eliminating the need to retype repetitive phrases for inbound requests, outbound schedule notices, inventory checks, and similar tasks.
This approach shortens response times and helps ensure consistent guidance. CEO Hwang Seon-young said EasyChat was developed to make repetitive communication between logistics firms and shippers easier and more systematic to manage.
Pims plans to continue expanding EasyChat's features. Going forward, it plans to use AI chatbots and launch an automated response system for repetitive shipper inquiries, and Hwang said the company will continue rolling out practical functions and add-on services aimed at improving overall logistics operation efficiency for customers using EasyWMS.
Pims Co. is an e-commerce infrastructure solutions company that is building e-commerce infrastructure by operating EasyAdmin, an integrated shopping mall management solution; Globox, a network of 590 logistics centers based on its warehouse management system EasyWMS; and Godot, a warehouse matching platform. Following its acquisition of delivery information service company Goodsflo in 2025, Pims has been providing e-commerce businesses with an integrated logistics ecosystem covering everything from fulfillment to a range of last-mile services.
Source: TECHWORLD · Kim Kyung-joo
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406966
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Source: TECHWORLD
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