SKT Proposes
TECHWORLD ·
✦ AI Summary
SKT said a process is needed to confirm the user's final decision before an AI agent carries out tasks such as reservations and payments.
SKT will discuss a plan to use messaging services as the final confirmation method at a GSMA RCS group meeting.
The meeting will be held from the 15th to the 18th at SKT Tower in Seoul, and an AI special session will also take place on the 17th.
As the scope of AI agents' work expands into reservations and payments, the need for a process to confirm the user's final decision before a task is carried out has emerged. In response, SKT proposed using a messaging service as the user's final decision-making tool before an AI agent performs a task.
SKT will discuss this approach at a GSMA RCS group meeting as a way to combine AI and messaging services. The GSMA RCS group is a consultative body under GSMA, made up of global carriers, device makers, platform providers, and business messaging companies, and it is responsible for discussing RCS technical standards and service specifications.
The meeting, hosted by SKT, will be held at SKT Tower in Seoul from the 15th to the 18th. Working-level staff from 16 companies, including AT&T, T-Mobile, Vodafone, Orange, Apple, Google, and Samsung Electronics, will attend, with 33 participants in total, including officials from the GSMA secretariat.
SKT proposed a standard agenda item, "RCS-based AI Agent Approval over RCS." The proposal calls for using RCS as a separate channel outside AI services where users can make judgments. SKT said using RCS as an approval channel would make it possible to verify whether the company requesting approval is in fact that company.
Under this approach, only pre-registered and verified companies can display their name and logo. Product images and an "approve" button can be included in the message. Users can respond immediately without moving to a separate app, and the approval request result is recorded in the conversation list of the smartphone's default messaging app for later confirmation.
An AI special session has also been added in addition to the regular standard agenda items at this meeting. The session will be held on the 17th for one day, under the theme "AI and the Evolution of Messaging." The meeting is expected to discuss how to combine RCS and AI agents, AI trust and user control, ways to improve brand registration procedures using AI, and AI-based spam response in business messaging.
The core issue in discussions on linking AI and RCS is user control. The debate assumes a situation in which AI's task execution capabilities expand beyond simple responses to real actions such as reservations and payments. Accordingly, SKT proposed using messaging as a channel for direct user confirmation and final decision-making before an AI agent carries out a task.
Yuk Gyeongsang, head of SKT AI CIC, said that as AI becomes capable of doing more on behalf of users, the point where users directly confirm and make the final decision becomes more important. He added that the company plans to further flesh out standardization discussions with global partners to develop messaging into a trust-based channel connecting AI agents and users.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406943
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Source: TECHWORLD
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