Samsung Electronics Strengthens Heat Pump Installation and Service Expertise, Opens Dedicated Training Facility

Samsung Electronics is accelerating its push into the domestic electric heating and cooling market by strengthening its installation and service expertise for EHS heat pumps. The company said on the 10th that it has set up a new dedicated EHS heat pump training facility at its CS Academy in Suwon, Gyeonggi Province.

The move aligns with the government’s carbon-neutrality goals. The government is promoting the rollout of 3.5 million high-efficiency heat pumps by 2035.

Samsung Electronics will use the new facility to provide systematic training for B2B partners and installation engineers. Through this, the company aims to improve on-site installation capabilities and service response capabilities for EHS heat pumps.

EHS heat pumps are an integrated solution that uses air heat and electricity to provide indoor heating and cooling, as well as hot water. Samsung Electronics said the product offers an advantage over conventional fossil-fuel-based boilers in terms of heat output relative to input energy.

In addition to product energy efficiency, the factors that determine a heat pump’s actual performance and customer experience include the installation and maintenance capabilities of water-pipe systems tailored to the residential environment. As a result, securing specialized installation and service capabilities is becoming increasingly important.

In response to this need, Samsung Electronics has newly established a dedicated EHS heat pump training facility. The facility replicates the same environment as an actual product installation site and features a hands-on operation training system that takes various installation environments into account.

The facility includes alternating and thermal-storage water tanks, a hot water control kit, a floor-heating hot-water manifold, water-pipe systems, and fan coil units (FCUs). Engineers participating in the training will practice water-pipe installation, product setup, commissioning using HASS (Home Appliances Smart Service), and service inspections in this environment. HASS is an AI-based smart diagnostics program for home appliances.

Training is jointly led by Samsung Electronics' in-house EHS master specialists and external experts with extensive field experience in boilers and water-pipe systems. Samsung Electronics said this will help engineers build capabilities across the full range of on-site work, including heating and hot-water systems, water-pipe installation, and installation inspections.

In April, Samsung Electronics conducted customized training for about 200 installation engineers in line with the full-scale rollout of heat pumps in Jeju. The training was designed to reflect the characteristics of Jeju, where the share of solar power generation is high.

The training focused on a thermal-storage system for converting and storing surplus electricity as heat energy. Samsung Electronics is also building a domestic production base.

The Gwangju plant is located in Buk-gu, Gwangju Metropolitan City, Jeollanam-do, and a domestic production line for EHS heat pump boilers is being built there. Samsung Electronics plans to begin full-scale mass production of EHS heat pump boilers from the end of September, and based on this, it aims to secure stable product supply and systematize professional installation and service infrastructure, responding proactively to the expansion of electric heating in Korea.

Samsung Electronics also operates HVAC specialized training programs in major regions around the world. These programs run in the Netherlands, the U.S., and the U.K., and are aimed at B2B partners and engineers. The training focuses on strengthening product expertise and improving on-site capabilities such as installation, service, and maintenance skills.

Samsung Electronics is developing and validating heat pump technologies to respond to the global climate environment. To that end, it established the 'Samsung HVAC Test Lab' in Asahikawa, Hokkaido, Japan, where it is verifying performance and reliability in extreme cold and snowy conditions. It is also conducting industry-academic cooperation with universities at home and abroad, including the Royal Institute of Technology in Sweden, Luleå University of Technology, and Korea University, to develop next-generation heat pump technologies.

These research and verification efforts are expanding beyond tests in extreme cold regions to actual residential environments. Samsung Electronics is verifying the performance and energy efficiency of its EHS heat pump solutions in real residential settings, including Jeju Island, while laying the groundwork for expansion in Korea’s electric heating and cooling market. In June, it installed the first EHS heat pump boiler in a detached house in Aewol-eup, Jeju City, and carried out a demonstration of 'EHS All-in-One,' which provides cooling, heating, and hot water in a single system. It is also conducting verification of applicability to apartment environments at Samsung C&T’s Residential Performance Research Institute in Yongin, Gyeonggi Province.

Im Seong-taek, vice president of Samsung Electronics' DA Division, said heat pumps are a key solution for achieving high-efficiency, eco-friendly heating, adding that securing specialized installation, commissioning, and service capabilities is important for that purpose. He said Samsung Electronics has established a domestic production base and will continue expanding professional training and service infrastructure to actively respond to the growing electrification of heating in Korea.

Source: TECHWORLD · Park Gyu-chan
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406772

References

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