LG CNS Applies AI Agent to CHAUM Health Screening Center, Supporting the Entire Screening Process
TECHWORLD ·
✦ AI Summary
LG CNS said it has applied an AI agent to the CHAUM Health Screening Center and held a kickoff briefing session with Chaum and CHA Healthcare for the introduction of an intelligent screening center. The PoC covers the development of an AI agent specialized in health screening tasks and verification of its efficiency and applicability in Chaum's actual screening operations, with support for screening history analysis, personalized test recommendations, result drafting, and post-screening care. LG CNS plans to promote an AI agent that integrates and analyzes dispersed information before and after screening, supporting test item suggestions, draft report writing, retest and follow-up schedule management, outpatient care linkage, and return-visit program guidance.
LG CNS said it has applied an AI agent to the CHAUM Health Screening Center and held a kickoff briefing session with Chaum and CHA Healthcare for the introduction of an intelligent screening center. LG CNS also announced the start of a PoC for an AI agent to be applied at health screening sites.
The PoC covers the development of an AI agent specialized in health screening tasks by LG CNS and verification of its efficiency and applicability in Chaum's actual screening operations. The AI agent will support the overall health screening workflow, including analysis of customer screening histories, personalized test recommendations, result drafting, and post-screening care.
The CHAUM Health Screening Center has built individualized screening packages based on past screening histories, consultation records, and the attending physician's recommendations. Under the existing workflow, nurses had to individually review dispersed data such as customer relationship management (CRM) and electronic medical record (EMR) systems, while also handling consultation note writing and schedule management.
LG CNS made a strategic investment in the CHA Bio Group in January, and this project is about concretizing cooperation in AI-based healthcare.
LG CNS plans to use AI agents across the pre- and post-screening workflow to integrate and analyze dispersed information. Before screening, it will present test items needed for each customer based on past screening results and medical staff recommendations, along with the reasons those tests are needed. It also aims to support the preparation of materials explaining the need for tests and the creation of customer-specific precaution checklists.
It also plans to apply AI to post-screening tasks. The initiative includes supporting draft report writing by combining test results and diagnostic findings, as well as handling 3-, 6-, and 9-month retest schedule management and 3-, 6-, and 9-month follow-up observation schedule management. In addition, it will promote support for linking patients with findings to outpatient care and guidance for return-visit programs.
LG CNS aims to reduce the time nurses spend repeatedly retrieving data and writing documents through this automation, creating conditions that allow them to focus on consultations and customer health management. Considering that foreign customers account for about 30% of its clientele, it is also reviewing the use of AI translation for screening result explanations and consultation processes.
Through this PoC, LG CNS plans to secure an AI agent model specialized in health screening consultations and then expand its application to major Cha Hospital screening centers.
Kim Jae-hwa, director of CHAUM, said the cooperation between LG CNS and CHA Healthcare will create an opportunity to combine CHAUM's top-tier personalized medical services with advanced AI technology, adding that the collaboration is expected to improve the quality of customer care. He said the company also aims to successfully establish an AI-based intelligent screening system within CHAUM and set a new standard for premium health screening.
Bae Min, executive vice president of LG CNS's Finance and Public Sector Division, said LG CNS has implemented AI in a form that is used in everyday operations across industries such as finance and manufacturing, and that it plans to apply its accumulated AX capabilities to the medical field. He added that the company will pursue innovation in screening services and improve operational efficiency through this effort.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406728
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Source: TECHWORLD
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