KT Pushes AI-Based Work Innovation With 'AX Design Clinic' for Practical Improvements Based on Business Demand
TECHWORLD ·
✦ AI Summary
KT is operating the 'AX Design Clinic' as a practical support program to strengthen companywide AX execution.
The program analyzes work processes and Pain Points, then redesigns them from an AX perspective, supporting everything from Workflow design to the implementation and verification of AI Agent and automation solutions.
KT plans to identify best practices with verified business impact, establish standard workflows and reusable models, and expand them to other organizations and group affiliates.
KT said on the 9th that it is operating the 'AX Design Clinic' as a practical support program to strengthen companywide AX execution. KT has continued its AX transition to drive business innovation, and it created the program to connect AX ideas identified in day-to-day operations with actual AX outcomes. The program includes internal AX experts and frontline employees, and it is run as a hands-on initiative.
The AX Design Clinic works by analyzing work processes and Pain Points, then redesigning them from an AX perspective and deriving implementation plans. Its scope covers the full process, from work analysis to Workflow design, selection of implementation methods, and the implementation and verification of AI Agent and automation solutions.
KT is focusing less on increasing the number of AI Agent and more on identifying best practices whose business impact has been verified. It also plans to establish standard workflows and reusable models for best practices, and to build up AX assets for functions and models so they can be used by other organizations as well. Through this, KT said it expects to improve AI utilization efficiency and governance at the same time.
For KT's AX Design Clinic, 122 idea submissions were received from 15 internal organizations. Among them, the most in-demand area was automation of data collection and processing, with 71 cases. This was followed by 33 cases for improving approval and review processes, and 12 cases for generating reports and dashboards.
Through the AX Design Clinic, KT is pushing AX transitions across a range of business areas. As an SCM team project, it is promoting an integrated guidance agent for purchasing and contract processes. As a legal team project, it is promoting an agent for booking and scheduling personal legal consultation, and as a finance project, it is promoting an agent for data analysis and reporting efficiency.
KT plans to expand the cases identified and verified through the AX Design Clinic to other organizations and group affiliates in the future. It also plans to develop AI use by individuals and certain teams into a standard organizationwide way of working.
Chung Chan-ho, head of KT's IT Strategy Division and executive vice president, described the AX Design Clinic as a program that verifies the real-world effectiveness of AI agents designed to fit frontline business needs. He said KT will use it to connect frontline ideas to practical business innovation, accumulate and spread verified cases as organizational AX assets, and drive the qualitative advancement of AI-based work methods.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406717
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Source: TECHWORLD
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