Ubase Group to Showcase AI Agent-Based Next-Gen AICC at 'SWCC 2026'
TECHWORLD ·
✦ AI Summary
Ubase Group will take part in SWCC 2026, which will be held from the 9th to the 11th.
At the exhibition, it plans to showcase a next-generation AICC solution centered on AI agents and on-site demonstrations.
During the event, it will also hold conferences and technical seminars, with presentations by Head of Management Innovation Kwon Ki-joong, Director Noh Jeong-gyu of Return Zero, and Team Lead Choi Hyeon-muk.
Ubase Group will take part in the '2026 Smart Work & Contact Center Expo (SWCC 2026),' which will be held from the 9th to the 11th. At this exhibition, Ubase Group plans to unveil its next-generation AICC solution centered on AI agents.
The theme of SWCC 2026 is 'Business innovation driven by AX, CX perfected by AICC.' SWCC 2026 is an exhibition that spotlights the latest trends in business innovation and the advancement of customer experience through the use of AI and digital technologies.
Ubase's key exhibition message is 'next-generation AICC centered on AI agents.' Ubase plans to introduce an AICC built on 'task-executing AI' that directly handles customer tasks and supports agents.
Ubase will also hold an on-site demonstration that lets visitors experience the evolution of AI-based customer service. The demonstration will show an AI agent analyzing customer requests received in natural language, searching for the necessary knowledge and information, connecting with business systems, processing the request, and, if needed, transferring the case to a human agent.
Hanwha Networks will exhibit an LLM-based inbound and outbound voice-calling bot for automating customer conversations, as well as 'Hbot,' a multilingual generative AI chatbot that supports English, Chinese, Japanese, and other languages. It will also present a demonstration that uses STT technology to convert real conversations into text.
The converted data can be used for consultation summaries and analysis, knowledge search, and AI agent task execution. WeGo plans to unveil 'TALKARA,' a customer communication service based on voice and conversational AI technology.
In addition, the company will operate customized consulting programs for enterprise customers, offering demonstrations tailored to each company's work environment and inquiry types, along with adoption consultations. In this process, it will also guide customers on suitable solutions such as callbots, chatbots, STT, and AI agents, the scope of application for each company, and ways to integrate AI with existing IPCC and core business systems.
Ubase will participate in conferences and technical seminars during the event period. This participation will go beyond a simple exhibition and expand into presentations and seminars.
On the 9th, Kwon Ki-joong, head of management innovation, is scheduled to deliver a keynote speech. The topic of Kwon's presentation is 'Agentic BPO New Era: The ultimate synergy model created by AI agents and people.' Through the 'AI agent level checklist,' he plans to establish standards for leading AI agents and present a new paradigm for the Agentic BPO model based on collaboration between AI and human strengths.
At the technical seminar, Director Noh Jeong-gyu of Return Zero is scheduled to speak. Noh's seminar topic is 'Voice Agent speech recognition that works in the field.' Team Lead Choi Hyeon-muk is also scheduled to hold a technical seminar, with the topic 'In the age of AI output, Callabo for better input.'
The company explained the background for these activities by outlining the direction of development for Ubase AICC. Mok Jin-won, CEO of Ubase Group, said that Ubase AICC is moving beyond simple answer-based AI and toward task-executing AI. He also said the company continues to strengthen an organic collaboration model between the AI and people on the front lines of customer service.
Mok said Ubase is not stopping at AI technology development, but is aiming for practical application in actual contact center operations. He added that creating meaningful changes in customer experience and consultation operations is the essence of Ubase's AI innovation.
Source: TECHWORLD · Lee Gwang-jae
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406644
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Source: TECHWORLD
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