Younglimwon Soft Lab Links In-House AI Innovation to ERP Upgrades
TECHWORLD ·
✦ AI Summary
Younglimwon Soft Lab announced on the 7th that it will identify employees' AI use cases and apply them to upgrading ERP products and customer service.
The company has set up a dedicated organization to drive its AI transformation initiative and is operating AI Auto Input, Business Briefing, Task Automation, AI Sheet Analysis, Business Insight, and K-BOT.
It is also collecting on-site cases through internal training, pilot operations, contests, and Y SPACE workshops, and reflecting them in product and work process improvements.
Younglimwon Soft Lab announced on the 7th that it will identify employees' AI use cases and apply them to upgrading ERP products and customer service.
Younglimwon Soft Lab has set up a dedicated organization to drive its AI transformation initiative. The team will be responsible for setting AI strategy, developing and operating technologies, applying them to internal work, and reflecting them in customer services, while also overseeing the link between internal work innovation and ERP product development.
Younglimwon Soft Lab is also expanding AI functions applied to ERP. Since last August, it has been offering 'AI Auto Input,' which supports entering document and image information into ERP, 'Business Briefing,' a function that summarizes ERP data, 'Task Automation,' which handles repetitive work, and 'AI Sheet Analysis' and 'Business Insight,' which analyze data. It also operates the AI chatbot 'K-BOT,' which supports ERP data search, automatic report generation, file-based Q&A, and searches for knowledge on how to use ERP.
In addition, Younglimwon Soft Lab is also advancing AI technology that understands ERP data structures and work flows. The goal is to provide analysis and answers tailored to real system environments.
To reflect on-site employees' AI usage experiences in product development, the company is conducting internal training and pilot operations. In the process, it is collecting use cases and improvement suggestions, and the collected information is being used to develop AI functions. The company plans to expand training for working-level employees, including business unit developers, going forward.
Amid this trend, the company held the '1st AI Utilization Individual Productivity Improvement Case Contest' last July and derived 11 work innovation tasks from the competition. The AI-applied work areas include customer email responses, drafting and reviewing approval documents, searching for similar service cases, verifying ERP screens, overseas development, code review, sales support, and marketing performance analysis.
In the marketing division, the company developed a program with AI analysis functions for participant data, survey results, and presentation materials. The program is used to derive campaign performance and improvement directions. Previously, it took an average of about 6.5 hours to write a performance analysis report for one campaign, but after applying the program, the time was reduced to about 1 hour from data input to draft generation. As a result, the process of writing performance analysis reports has been shortened.
Younglimwon Soft Lab is applying AI across various work areas, including development, consulting, sales, and research and development (R&D). It is applying AI to overseas development work, and support for the Korea-Indonesia development process includes requirements exploration, similar case searches, drafting and translating development specifications, output analysis, and checking development rules. Some of the AI functions for overseas development are already being used in actual projects.
In the ERP implementation consulting division, screen inquiry work spread across multiple programs was integrated into a single screen. As a result, the processing procedure was reduced from 7 steps to 4. In the sales division, the company is reviewing potential customers with a high likelihood of ERP adoption based on analysis of public financial indicators. In the research and development (R&D) division, it is preparing companywide adoption of 'AI Study Note,' a personalized learning service that uses email and work chat.
Younglimwon Soft Lab is operating an AI innovation workshop at its Y SPACE global R&D center in Paju. In the workshop, employees directly identify areas in need of improvement in their work and share ways to automate tasks using AI and the results of those applications. The company is linking this effort to improvements in products and work processes.
CEO Kwon Young-bum of Younglimwon Soft Lab said the core of AI innovation lies not in simply introducing new tools, but in having employees identify problems specific to their jobs and accumulate real-world use experience. He added that the company plans to strengthen a system that links cases identified in the field to product improvements and customer service enhancements.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406625
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Source: TECHWORLD
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