KB Financial Group Holds AI Agent Competition for Employees, Accelerating AI-Driven Work Innovation
TECHWORLD ·
✦ AI Summary
KB Financial Group announced on the 7th that it will hold the "2026 Group Integrated AI Agent Competition."
The competition drew 116 teams and 316 employees from 7 affiliates, and 12 teams that advanced through affiliate-level preliminaries reached the final round.
KB Non-Life Insurance's "Customer's KB" team won the grand prize, and KB Financial Group plans to apply the winning projects to actual work and share them across affiliates.
KB Financial Group announced on the 7th that it will hold the "2026 Group Integrated AI Agent Competition." The event is designed to improve work efficiency through AI use, with the goal of discovering AI agents that can be applied to actual work, spreading best practices across the group, and driving work innovation by linking problems identified by employees on the ground to AI-based solutions.
The competition was organized around a flow that encourages changes in working methods by combining hands-on work experience and employee ideas with AI technology. The participating affiliates were 7 units, including KB Financial Group, KB Kookmin Bank, KB Securities, KB Non-Life Insurance, KB Card, KB Life, and KB Capital, with 116 teams and 316 employees taking part across the 7 affiliates. Among them, 12 teams that advanced through affiliate-level preliminaries moved on to the final round.
The final presentations covered topics such as security log analysis and anomaly detection, internal document analysis, customer opinion (VOC) analysis and early detection of consumer risk, data analysis, insurance product development, customer counseling, and used-car purchase support. The presentations focused on cases in which AI improved a range of financial-sector tasks.
KB Non-Life Insurance's "Customer's KB" team was selected as the grand prize winner in the competition. The "Customer's KB" team presented the "Customer Care AI Control Center," a system that monitors and evaluates the entire counseling and claims process based on AI.
The "Customer Care AI Control Center" operates 20 AI agents. The 20 AI agents are responsible for checking counseling quality, compliance, and whether claims adjustment standards are being followed, while an integrated scoring system identifies items that require immediate action.
The project was highly rated for standardizing customer service quality, reducing compliance risks, and preventing complaints and disputes. Its specificity in practical use at sales sites and its potential for expansion were also cited as key factors behind the positive evaluation.
KB Financial Group plans to apply the winning projects discovered in the competition to actual work. It also plans to share AI agents that have been proven effective among affiliates and accumulate shared AI agents as group-wide common AI assets. A KB Financial Group official said the core of AI innovation lies in accurately identifying on-site problems and creating real change through technology use, adding that the group plans to support the deployment of outstanding AI agents based on employee ideas and spread verified cases across the group.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406597
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Source: TECHWORLD
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