Flitto to Build Army AI Civil Complaint System, Expanding Defense AX
TECHWORLD ·
✦ AI Summary
Flitto signed an MOU with the Army on the 2nd at the Inspection Office of Army Headquarters and will pursue a project to build an AI-based integrated consultation platform at the Army Headquarters Civil Complaint Consultation Center.
The project will involve Flitto as the lead company, with ESTsoft and Wisenut participating in the consortium, and will apply generative AI, speech-to-text (STT), and retrieval-augmented generation (RAG) technologies.
The project will reduce gaps in weekend and nighttime consultation by having AI handle simple and repetitive complaints 24 hours a day, and the accumulated data will be used to analyze complaint types and key requests and to improve policies and systems.
Flitto is expanding its AI transformation (AX) business in the defense sector by applying AI to the Republic of Korea Army's civil complaint consultation work. On the 2nd, Flitto and the Army signed a memorandum of understanding (MOU) at the Inspection Office of Army Headquarters, with the goal of developing an AI-based complaint consultation system.
Under the agreement, Flitto will work with the Army to build an AI-based integrated consultation platform at the Army Headquarters Civil Complaint Consultation Center. The core of the project is the construction of an AI-based integrated consultation platform for the Army Headquarters Civil Complaint Consultation Center.
Flitto will participate as the lead company in the project, while ESTsoft and Wisenut will join the consortium. The technologies to be applied are generative AI, speech-to-text (STT), and retrieval-augmented generation (RAG).
The project aims to reduce gaps in consultation coverage on weekends and at night, and it will establish a 24-hour AI handling system for simple and repetitive complaints. Through this, the burden on counselors responding to repeated inquiries will be reduced, allowing them to focus on tasks requiring expertise, such as rights relief and institutional improvement.
Flitto will apply technologies it secured during the development of its existing AI translation and interpretation solutions to the complaint consultation system. The technologies it holds include STT, text-to-speech (TTS), speaker separation, and noise control. These technologies are being developed to convert speech into text even in noisy environments, correct the converted text to fit the context, and then use the corrected results for consultations.
The system will be designed with the defense environment in mind. It will be built to operate even on a closed network separated from the external internet, and it will be used based on the Army Headquarters Civil Complaint Consultation Center's construction system and operating data.
On this basis, the company also plans to secure scalability for use by other units in the future. Data accumulated during the consultation process will be used to analyze complaint types and key requests, and the Army plans to use it to identify recurring complaints and improve related policies and systems.
The Flitto consortium has set the Army Headquarters Civil Complaint Consultation Center as its starting point and plans to expand the scope of application by combining voice AI technology with accumulated data. In the long term, it aims to expand into an AI-based defense administrative service platform that the entire military can use.
Flitto CEO Lee Jeong-su said the project aims to go beyond the level of consultation automation and expressed hope that it will ease the emotional labor burden on counselors and lead to better consultation quality as felt by the public and service members. He also said he hopes the project will become an example of defense AX, and added that Flitto will contribute to digital administrative innovation in the public and defense sectors based on its accumulated AI technologies and experience across a wide range of fields at home and abroad.
Source: TECHWORLD · Kim Seung-ki
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406477
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Source: TECHWORLD
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