LG Uplus Joins Arize AI to Build AI Agent Management Framework
TECHWORLD ·
✦ AI Summary
LG Uplus signed an MOU with Arize AI on cooperation in AI agent operations and management technology.
The two companies will jointly review AI agent performance evaluation technology, error analysis technology, pre-checking of risks during operations, and safeguards to prevent inaccurate answers.
They will also pursue development of Korean-language and voice-based AI evaluation technologies and joint business opportunities in the domestic B2B market.
As the use of AI agents in corporate work continues to grow, the need for ongoing management of response quality and safety, in addition to performance, is also expanding. LG Uplus is pushing ahead with building a system to assess AI agent performance and response quality, and to manage errors and risk factors during operation.
LG Uplus on the 1st announced that it had signed a strategic MOU with Arize AI on cooperation in AI agent operations and management technology.
The two companies will jointly review technologies for evaluating AI agent performance, analyzing errors, and pre-checking risks that could arise during operations. They will also review safeguard technologies designed to prevent AI from generating inaccurate or inappropriate answers.
In addition, the two companies plan to cooperate on developing Korean-language-based AI evaluation technology and voice-based AI evaluation technology, while exploring joint business opportunities in the domestic B2B market based on those technologies.
Arize AI is a company that measures generative AI and AI agent performance, analyzes errors, and manages AI operations. It provides AI service performance and quality management solutions for companies across industries including telecommunications, finance, manufacturing, and retail.
Through this collaboration, LG Uplus plans to strengthen its ability to continuously verify and manage the performance and quality of AI services after they are developed and enter actual operations. LG Uplus is also considering ways to use the enhanced capabilities to advance AI services for enterprise customers.
Lee Sang-yeob, CTO at LG Uplus, said that as AI has become established in core enterprise work environments, reliability and operational stability, as well as performance, are emerging as competitive advantages.
Lee Sang-yeob, CTO at LG Uplus, said the company aims to strengthen its AI operations management capabilities through cooperation with Arize AI and provide AI services that customers can trust. Patrick Kelly, head of Arize AI's Asia-Pacific region, said the company intends to support the creation of a safe and reliable AI service environment based on the two companies' technology and experience.
Source: TECHWORLD · Kim Seung-gi
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406350
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Source: TECHWORLD
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