Saltware Secures AWS MSP Certification, Proving Its CloudOps Platform’s Competitiveness
IT DAILY ·
✦ AI Summary
Saltware said it has obtained certification for AWS's Managed Service Provider program.
The certification process used its self-developed cloud integrated operations platform, CloudOps.
CloudOps is offered as an integrated platform for AWS managed service operations by combining ITSM, FinOps, and AIOps.
Saltware said on the 2nd that it had obtained certification for AWS's Managed Service Provider program. The company used its self-developed cloud integrated operations platform, CloudOps, as a means of securing AWS MSP capabilities, and applied the platform during the AWS MSP certification process. The gist of the article's headline is that the AWS MSP certification has proven CloudOps's competitiveness.
CloudOps is an integrated platform for AWS managed service operations, and its defining feature is that it handles the key tasks required for AWS managed service operations on a single platform. The platform combines IT service management (ITSM), cloud cost management (FinOps), and operations automation (AIOps) functions.
Its components consist of ITSM based on ITIL 4, AWS configuration management database (CMDB), cloud cost management (FinOps), and operations automation (AIOps) based on Amazon Bedrock. Saltware obtained certification for AWS's Managed Service Provider program based on CloudOps.
After signing an AWS partnership in 2014, Saltware accumulated customer support and analysis know-how over 12 years of providing managed services, and applied that know-how to its product logic. Development of CloudOps began as part of Saltware's preparations for AWS MSP program certification.
During the development preparation process, the company reviewed global ITSM solutions, but according to the company, the existing foreign solutions at the time were not responsive enough to frequent resource changes in cloud environments and made it difficult to keep configuration management information up to date. They were also unsuitable for the MSP operating structure of managing multiple clients at once, and their cost management functions were separated, while user-based licensing created a cost burden.
To address these limitations, Saltware began developing CloudOps in-house based on AWS AI services. Since then, CloudOps's scope of use has expanded from supporting MSP certification to actual cloud operations overall, and it has evolved into a comprehensive ITSM and AIOps platform by integrating the functions of the company's existing foreign ticket management solution.
Saltware described CloudOps's differentiator as presenting an operational 'default value' rather than individual functions. That 'default value' reflects change risk levels, response timing, and criteria for determining normal variations. The basis for this 'default value' is 12 years of accumulated real-world incident and change handling experience.
Accumulated incident and resolution cases are managed as a knowledge database for errors and known errors (KEDB). CloudOps searches these cases using AI-based semantic search and has a function for finding past cases with similar root causes even when the wording differs. As a result, even a new engineer can immediately refer to the accumulated operational experience and response methods.
In the course of operations, targets for configuration change detection are selected based on cases that actually led to incidents or security events. The main configuration changes subject to detection are encryption, network access control, and blocking public access. Autoscaling is also classified as a predictable variation and a normal pattern to reduce unnecessary alerts, and when an approved change task is completed, the corresponding configuration baseline is automatically updated.
Saltware CTO Ham In-yong said that after reviewing the foreign ticket management solution it had been using, the company confirmed that it did not fit AWS specialist MSP working methods. He said the company chose to solve the issue itself, judging that resolving problems directly on a daily basis would be faster, and explained that CloudOps's goal is to systematize the know-how accumulated over 12 years as a system default value. He also said the company aims to reflect its know-how in the system rather than in the memory of individual staff members.
Saltware CEO Lee Jeong-geun said the significance of the AWS MSP program certification process lies not in the certification itself, but in the fact that the existing operating system is verified against external standards. He said the company plans to expand CloudOps deployment to all clients within the year and complete the migration of the remaining foreign ticket systems.
Lee also said the company is reviewing external supply options for CloudOps based on its verification experience in its own operating environment. The target customers are AWS partners and enterprise clients.
Source: IT DAILY · Yang Seung-gap
Original: https://www.itdaily.kr/news/articleView.html?idxno=241342
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Source: IT DAILY
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