LG Uplus Joins Arise AI to Manage AI Agent Quality
IT DAILY ·
✦ AI Summary
LG Uplus signed a strategic memorandum of understanding (MOU) with Arise AI to cooperate on AI agent quality management in response to the growing use of AI in enterprise work environments.
The agreement aims to build a management framework to improve the operational accuracy and safety of AI agents, with a focus on performance and response quality checks and the advance management of risk factors.
The two companies plan to identify joint business opportunities in the domestic B2B market through cooperation on performance measurement, error analysis and management, Korean- and voice-based AI evaluation technologies, and guardrail technologies to prevent inaccurate or inappropriate responses.
LG Uplus said on the 1st that it has teamed up with Arise AI to cooperate on AI agent quality management in response to the growing use of AI in enterprise work environments. LG Uplus also announced on the day that it had signed a strategic memorandum of understanding (MOU) with Arise AI.
The agreement was aimed at building a management framework to improve the operational accuracy and safety of AI agents. Through this, LG Uplus plans to assess AI agent performance and response quality and manage risk factors in advance.
Arise AI is a company that measures the performance of generative AI and AI agents, and it is a global AI operations management company that conducts error analysis. It also provides AI service quality management solutions for a range of industries, including telecommunications, finance, manufacturing, and retail.
The photo shows Lee Sang-yeop, CTO of LG Uplus, and Patrick Kelly, head of Arise AI's Asia-Pacific region.
LG Uplus signed the agreement with Arise AI. The signing ceremony was held at LG Uplus's headquarters in Magok, Seoul, and was attended by Lee Sang-yeop, CTO of LG Uplus, other key LG Uplus officials, Patrick Kelly, head of Arise AI's Asia-Pacific region, and Jin Sang-yeol, head of the Korea office.
The agreement focused on jointly advancing AI agent evaluation, error management, and safety guardrail technologies. The two companies will cooperate in the areas of AI agent performance and response quality checks, error analysis and management technologies, and will also work together on developing Korean- and voice-based AI evaluation technologies as well as guardrail technologies to prevent inaccurate or inappropriate AI responses.
Based on this, the two companies plan to identify joint business opportunities in the domestic B2B market. LG Uplus said it will use this partnership to strengthen its AI operations management capabilities and will continue reviewing ways to enhance AI services for enterprise customers.
Lee Sang-yeop, CTO of LG Uplus, said that as AI becomes embedded in core enterprise work environments, competitiveness is emerging not only in performance but also in reliability and operational stability. He added that through cooperation with Arise AI, the company aims to strengthen its AI operations management capabilities and provide AI services that customers can trust.
Source: IT DAILY · Seong Won-young
Original: https://www.itdaily.kr/news/articleView.html?idxno=241318
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Source: IT DAILY
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