KT M Mobile to Replace Paper Applications With Electronic Documents for Offline MVNO Sign-Ups
IT DAILY ·
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KT M Mobile announced the introduction of Smart Form, a tablet-based electronic document system that replaces paper subscription applications at offline stores.
Smart Form automatically enters subscription fields by photographing ID cards, SIM, USIM, and eSIM information, and it cuts application-writing time from an average of 15 minutes to about 3 minutes.
Activation time is also expected to fall from 20 to 30 minutes to 5 to 10 minutes, while the move is intended to reduce the risk of personal information leaks during the storage, transport, and disposal of paper applications.
The growth of the MVNO industry has been driven by online channels, and online, non-face-to-face sign-ups have become the norm for MVNO subscriptions. However, users who need in-person consultation and activation support continue to use offline stores.
In the offline sign-up process, applicants must fill out a paper form including their name, contact information, and ID details, and the paper application must also be retained. As a result, offline sign-ups have taken longer to process than online ones, and the burden of managing personal information has also increased.
To address these issues, KT M Mobile announced the introduction of a tablet-based electronic document system called "Smart Form," which converts the paper subscription applications that remain at offline stores into electronic documents. The announcement was made on the 1st, marking the first such adoption in the MVNO industry.
The goal is to shorten the subscription process, and the core objective is to reduce the risk of leaks during the storage and movement of documents containing customer personal information at stores. KT M Mobile plans to expand the use of "Smart Form" to offline mobile phone retailers nationwide that handle its products.
KT M Mobile said it plans to introduce Smart Form to reduce the paper-document blind spots in the offline sign-up process. Smart Form is a system that converts paper subscription applications into tablet-based electronic documents.
The system works by photographing the customer's ID card and SIM, USIM, and eSIM information, after which the main subscription fields are automatically entered. This will shift the offline application-writing process to an electronic-document-centered workflow.
KT M Mobile said that when Smart Form is used, the time needed to complete a subscription application falls from an average of 15 minutes to about 3 minutes. Activation time is also expected to drop from the existing 20 to 30 minutes to around 5 to 10 minutes.
At offline stores, the system reduces the workload of re-entering application details and checking for omissions. Customers will face less burden from having to write complex fields themselves, and waiting times and the likelihood of errors will also decline.
The significance of the new system lies more in the change in personal information management than in subscription speed itself. Completed applications will be sent to the customer's mobile phone, leaving no separate paper application at the store.
By introducing Smart Form, the likelihood of external leakage of personal information during store retention, transfer to other locations, and disposal of documents has been reduced. A recording function is also applied during the form-filling process to prevent fraudulent sign-ups, including identity theft, and to confirm the customer's intent to subscribe.
Vice President Byun Seok-ju, head of KT M Mobile's Business Operations Division, said the industry-first introduction of Smart Form is expected to improve the MVNO subscription experience, and added that the company will work to enhance customer convenience and strengthen personal information protection through expanded use.
Source: IT DAILY · Lee Jae-young
Original: https://www.itdaily.kr/news/articleView.html?idxno=241320
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Source: IT DAILY
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