Salesforce Expands Collaboration With Anthropic, Unveils 'ClaudeForce' to Boost Enterprise AI Use
IT DAILY ·
✦ AI Summary
Salesforce unveiled ClaudeForce in partnership with Anthropic.
ClaudeForce combines Salesforce CRM data and work processes with Claude's reasoning capabilities.
The partnership begins with 'Salesforce in Claude,' which includes 37 prebuilt sales skills.
Salesforce expanded its partnership with Anthropic and unveiled 'ClaudeForce' as a means of using Claude-based enterprise AI. On the 28th, Salesforce announced ClaudeForce, co-developed with Anthropic. ClaudeForce combines Anthropic's AI, Claude, with Salesforce's brand element, Force.
ClaudeForce is distinguished by combining Salesforce CRM data and work processes with Claude's reasoning capabilities. The basis of this collaboration is Salesforce's enterprise harness, AI Force.
AI Force includes features that support connections between business data and workflows and various AI agents through MCP servers, APIs, CLI tools and other tools. This collaboration operates on top of AI Force's connection structure.
The starting point of the ClaudeForce partnership is the sales support plug-in 'Salesforce in Claude.' The plug-in includes 37 prebuilt sales skills, which support meeting preparation, deal status reviews and pipeline analysis.
The Salesforce-Anthropic jointly developed skills are designed to apply Claude's reasoning, use of agent tools and generative UI capabilities to Salesforce work. The skills are structured to provide Claude-generated conversational screens, and users can check customer accounts, pipelines and real-time data within those screens.
Along with that, customized dashboard functionality is also provided. It takes the form of offering customized dashboard features that let users check customer accounts, pipelines and real-time data on Claude-generated conversational screens.
In tasks run through 'Salesforce in Claude,' existing Salesforce business rules are applied as is, and existing Salesforce user permissions are also applied as is. In addition, when connected to an administrator system, authentication can be centrally managed and permissions can be centrally managed, reducing the burden of separate user-by-user settings through the resulting centralized management effect.
Claude's use cases will also expand. These include using Claude in Salesforce Agentforce environments, serving as a reasoning model within Claude's Atlas reasoning engine, supporting Agentforce Vibe, supporting Agentforce Coworker and using Agent Builder. The partnership also expands Claude's use within Slack, including applying Claude to Slackbot, Claude Tag and Slack Code.
Marc Benioff, Salesforce chair and CEO, said ClaudeForce runs directly on Salesforce through AI Force, Headless 360, Data 360, Tableau and Slack. He said this will make the UI itself AI-powered, enable custom app development and allow it to answer a wide range of corporate questions.
Dario Amodei, Anthropic co-founder and CEO, said 'Salesforce in Claude' connects frontier AI with core enterprise systems. He said companies can connect Claude to the customer information and business context they have accumulated in Salesforce and use it for real business operations and growth.
Source: IT DAILY · Yang Seung-gap
Original: https://www.itdaily.kr/news/articleView.html?idxno=241281
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Source: IT DAILY
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