KT Releases 'AX Insight Report' on Finance and Public-Sector AX Trends, Outlining Step-by-Step Tasks and Direction
TECHWORLD ·
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KT announced on the 14th that it has released the 'KT AX Insight Report.'
The report analyzed the current state and key tasks of AX in Korea's finance and public sectors, and was produced based on a survey conducted last July.
The survey found that 59.5% of financial institutions and 30% of public institutions have entered the AX implementation phase for AI use, including PoC, partial application to some tasks, and enterprise-wide expansion.
KT announced on the 14th that it has released the 'KT AX Insight Report.' The report analyzes the current state and key tasks of AX in Korea's finance and public sectors, and is composed of a finance edition and a public-sector edition. KT conducted a survey in July to assess the level of AX and the tasks in the finance and public sectors, and produced the report based on those results.
The survey covered 200 employees at domestic banks, securities firms, insurers, and card companies, as well as 200 employees at central government ministries, local governments, and public institutions, for a total of 400 respondents. The report judged that Korea's finance and public industries have entered the AX implementation phase. Of financial institutions, 59.5% were found to have entered the AX implementation phase for AI use, including PoC, partial application to some tasks, and enterprise-wide expansion, while 30% of public institutions were also found to have entered the AX implementation phase for AI use, including PoC, partial application to some tasks, and enterprise-wide expansion.
For the finance sector, however, the report identified proving the ROI of AI investments and securing reliability as key tasks. For the public sector, budget systems, performance measurement systems, and data integration were cited as major challenges.
Through the report, KT determined that the industrial characteristics of finance and public services are different, and that instead of applying the same approach, tailored measures by industry are needed, so it included an action plan that separates tasks by stage. KT presented the stages as 'pre-review and interest,' 'PoC and partial operation,' and 'organization-wide expansion,' and outlined key tasks and AX implementation directions for each stage.
For the finance sector, it suggested prioritizing tasks where rapid results can be demonstrated, such as repetitive document processing and customer response. It also called for establishing a system to measure ROI and moving ahead with AI trust, data standardization, and AI governance.
For the public sector, it suggested introducing AI gradually, centered on low-risk tasks such as document drafting and civil complaints handling. It also focused on designing a system that links performance and budgets, and on building data standardization, inter-agency connectivity, and explainable AI-based governance.
The report also included real-world case studies for reference in promoting AX at financial and public institutions. Financial-sector examples included AICC, generative AI platforms, and finance-specific AI search, while public-sector examples included the introduction of subscription-based AI agents and the establishment of next-generation security systems, along with implications to consider in the AX adoption process.
Jang Dae-sung, executive director of the Enterprise Strategy Division in KT's Enterprise Division, said KT has long maintained communication on site with customers across various industries and has jointly identified concerns and requirements related to the AX adoption process. He added that the company produced the customer-voice-based AX insight report, and said the report is aimed at B2B and B2G customers and he hopes it will help them successfully advance AX.
Source: TECHWORLD · Kim Hye-jin
Original: https://www.epnc.co.kr/news/articleView.html?idxno=406865
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Source: TECHWORLD
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